Refund policy

Manufacturing Defects (Teapots and Accessories)

In the case of a manufacturing defect, a product may be exchanged for credit in the 30 days following the sale of the product to the consumer.  Proof of purchase is required.   Problems related to normal wear and tear, misuse or improper care of the item are not considered manufacturing defects.

A credit note will be issued to your account and applied on your next order. It is important to check instructions and warnings on our packaging.  Damage resulting of a non-prescribed used will not be covered by our warranty.  

Returns -Tea

Any client, may returns the tea in 15 day delay due to a genuine issue with the tea, we will credit the tea. Proof of purchase is required. This situation remains very exceptional and can only be done in the case of an inherent fault with the tea. Personal preference is not considered as justification for a return.  Careful storage is also essential to the quality of the product.

Please ask about the best storage practices. The invoice and packaged date of each tea will also be requested in advance to accept a return.

Custom Blends, out of season blends, tea vault blends and Brew Blends are final sale. 

A 15% restocking fee may be applied. 

Exchanges - Tea

If a buyer orders tea from our regular wholesale selection by mistake, we can credit or exchange it within 15 days, provided the bag has not been opened.

*Please note that seasonal products cannot be returned once the season is over (Iced Teas, Seasonal Selections, Holiday Teas).